Thanks for purchasing our products at Imanatural Collection operated by Natalya.

 

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase (For original paintings, please see below). The product must be in the same condition that you receive it and undamaged in any way.

 

After we receive your item, our team will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

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- Expect a return label after you have requested a return.

- If possible, please attempt to use the same packaging item was shipped in.

 

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

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If anything is unclear or you have more questions feel free to contact our customer support team.

 

Original art pieces: (ie. paintings) Are final and cannot be returned or exchanged. If damaged in transit, contact us.